Is Colonial Van Lines Inc legit?

USDOT #1434373 · Pompano Beach, FL

FMCSA lists this company as authorized to transport or arrange the transportation of household goods.

What the federal record shows

Federal household-goods authority FMCSA's mover search says this company is authorized to transport or arrange household goods.
Cargo insurance on file FMCSA holds a cargo insurance filing for at least one of this company's dockets.
Complaint history 145 complaints in FMCSA's published four-year window. Complaint counts scale with how many moves a company does — compare against the fleet-size peers below.
Hostage-load complaints 28 complaints in FMCSA's 'Hostage Goods' category — shipments held for payment above the agreed price.
FMCSA safety rating Rated Satisfactory on October 3, 2012.

Household goods complaints filed with FMCSA

Complaints by year, as published by FMCSA's National Consumer Complaint Database
Year	Complaints
2026	58
2025	17
2024	27
2023	43
Total	145

What the complaints were about. One complaint can fall in more than one category, so these do not sum to the total.
Category	Complaints
Estimates/Final Charges	60
Loss and Damage	56
Pickup and Delivery	54
Consumer Complaint (Deceptive Business Practices)	51
Weighing	45
Shipment Documents	39
Claim Settlement	37
Hostage Goods	28
Operating Authority	11
Insurance	4
Other Commercial Complaints	2
Whistleblower Complaint	1

Against movers its own size

Complaint counts scale with how many moves a company does. Among the 249 other movers in the 20–99 vehicles band:

This company

145

Band median

1 peers have more complaints on file, 248 fewer. Fleet size comes from the company's own filing with FMCSA and can be out of date; a broker with no trucks lands in the smallest band by definition.

Operating authority on file

Docket MC681534

Common
Active

Contract
None

Broker
None

Cargo insurance
Yes

Surety bond
No

Fleet: 0 trucks, 25 tractors, 25 trailers
FMCSA safety rating: Satisfactory (October 3, 2012)
Phone on file: (800) 970-7498
Address on file: 1441 Sw 29th Ave Ste 100, Pompano Beach, FL 33069

Where this came from

Complaint counts and the authorization sentence are read from FMCSA's page on FMCSA's household goods mover search, whose snapshot is dated August 28, 2026. Docket status and insurance filings come from FMCSA's Licensing & Insurance file; fleet counts and the safety rating come from the company census. Both are republished daily by the U.S. Department of Transportation.

Numbers here are the government's, not ours. If you believe a record is wrong, the company itself can challenge complaints inside NCCDB.