Is Cross Country Movers legit?

USDOT #2780116 · Philadelphia, PA · legal name Moving And Storage Sf Inc

FMCSA lists this company as authorized to transport or arrange the transportation of household goods.

What the federal record shows

Federal household-goods authority FMCSA's mover search says this company is authorized to transport or arrange household goods.
Cargo insurance on file FMCSA holds a cargo insurance filing for at least one of this company's dockets.
Broker surety bond on file A surety bond is on file, which is what a household-goods broker must carry.
Complaint history 55 complaints in FMCSA's published four-year window. Complaint counts scale with how many moves a company does — compare against the fleet-size peers below.
Hostage-load complaints 15 complaints in FMCSA's 'Hostage Goods' category — shipments held for payment above the agreed price.
FMCSA safety rating Rated Satisfactory on March 10, 2020.

Household goods complaints filed with FMCSA

Complaints by year, as published by FMCSA's National Consumer Complaint Database
Year	Complaints
2026	16
2025	9
2024	18
2023	12
Total	55

What the complaints were about. One complaint can fall in more than one category, so these do not sum to the total.
Category	Complaints
Pickup and Delivery	31
Estimates/Final Charges	30
Consumer Complaint (Deceptive Business Practices)	22
Claim Settlement	19
Hostage Goods	15
Shipment Documents	14
Loss and Damage	13
Weighing	10
Insurance	3
Operating Authority	3

Against movers its own size

Complaint counts scale with how many moves a company does. Among the 1,329 other movers in the 5–19 vehicles band:

This company

Band median

7 peers have more complaints on file, 1,321 fewer. Fleet size comes from the company's own filing with FMCSA and can be out of date; a broker with no trucks lands in the smallest band by definition.

Operating authority on file

Docket MC925601

Common
Active

Contract
None

Broker
Active

Cargo insurance
Yes

Surety bond
Yes

Fleet: 1 trucks, 6 tractors, 6 trailers
FMCSA safety rating: Satisfactory (March 10, 2020)
Phone on file: (267) 289-7701
Address on file: 5213 Grays Ave Unit 106, Philadelphia, PA 19143-5816

Where this came from

Complaint counts and the authorization sentence are read from FMCSA's page on FMCSA's household goods mover search, whose snapshot is dated August 28, 2026. Docket status and insurance filings come from FMCSA's Licensing & Insurance file; fleet counts and the safety rating come from the company census. Both are republished daily by the U.S. Department of Transportation.

Numbers here are the government's, not ours. If you believe a record is wrong, the company itself can challenge complaints inside NCCDB.