Is Star Van Lines LLC legit?

USDOT #4176875 · Apex, NC

FMCSA lists this company as authorized to transport or arrange the transportation of household goods.

What the federal record shows

Federal household-goods authority FMCSA's mover search says this company is authorized to transport or arrange household goods.
Cargo insurance on file FMCSA holds a cargo insurance filing for at least one of this company's dockets.
Complaint history 35 complaints in FMCSA's published four-year window. Complaint counts scale with how many moves a company does — compare against the fleet-size peers below.
Hostage-load complaints 10 complaints in FMCSA's 'Hostage Goods' category — shipments held for payment above the agreed price.
FMCSA safety rating Rated Satisfactory on April 22, 2025.

Household goods complaints filed with FMCSA

Complaints by year, as published by FMCSA's National Consumer Complaint Database
Year	Complaints
2026	10
2025	20
2024	5
Total	35

What the complaints were about. One complaint can fall in more than one category, so these do not sum to the total.
Category	Complaints
Estimates/Final Charges	22
Pickup and Delivery	13
Consumer Complaint (Deceptive Business Practices)	11
Loss and Damage	11
Shipment Documents	11
Claim Settlement	10
Hostage Goods	10
Weighing	7
Operating Authority	3
Insurance	1
Other Commercial Complaints	1
Whistleblower Complaint	1

Against movers its own size

Complaint counts scale with how many moves a company does. Among the 4,218 other movers in the 1–4 vehicles band:

This company

Band median

56 peers have more complaints on file, 4,159 fewer. Fleet size comes from the company's own filing with FMCSA and can be out of date; a broker with no trucks lands in the smallest band by definition.

Operating authority on file

Docket MC1607491

Common
Active

Contract
None

Broker
None

Cargo insurance
Yes

Surety bond
No

Fleet: 3 trucks, 0 tractors, 0 trailers
FMCSA safety rating: Satisfactory (April 22, 2025)
Address on file: 920 US 64 Hwy W #1044, Apex, NC 27523

Where this came from

Complaint counts and the authorization sentence are read from FMCSA's page on FMCSA's household goods mover search, whose snapshot is dated August 28, 2026. Docket status and insurance filings come from FMCSA's Licensing & Insurance file; fleet counts and the safety rating come from the company census. Both are republished daily by the U.S. Department of Transportation.

Numbers here are the government's, not ours. If you believe a record is wrong, the company itself can challenge complaints inside NCCDB.