Is United Van Lines legit?

USDOT #77949 · Fenton, MO · legal name United Van Lines LLC

FMCSA lists this company as authorized to transport or arrange the transportation of household goods.

What the federal record shows

Federal household-goods authority FMCSA's mover search says this company is authorized to transport or arrange household goods.
Cargo insurance on file FMCSA holds a cargo insurance filing for at least one of this company's dockets.
Broker surety bond on file A surety bond is on file, which is what a household-goods broker must carry.
Complaint history 78 complaints in FMCSA's published four-year window. Complaint counts scale with how many moves a company does — compare against the fleet-size peers below.
Hostage-load complaints 5 complaints in FMCSA's 'Hostage Goods' category — shipments held for payment above the agreed price.
FMCSA safety rating Rated Satisfactory on February 16, 2023.

Household goods complaints filed with FMCSA

Complaints by year, as published by FMCSA's National Consumer Complaint Database
Year	Complaints
2026	27
2025	21
2024	18
2023	12
Total	78

What the complaints were about. One complaint can fall in more than one category, so these do not sum to the total.
Category	Complaints
Loss and Damage	47
Claim Settlement	33
Consumer Complaint (Deceptive Business Practices)	20
Shipment Documents	20
Pickup and Delivery	18
Estimates/Final Charges	17
Weighing	12
Hostage Goods	5
Operating Authority	3
Insurance	2

Against movers its own size

Complaint counts scale with how many moves a company does. Among the 41 other movers in the 100+ vehicles band:

This company

Band median

1 peers have more complaints on file, 40 fewer. Fleet size comes from the company's own filing with FMCSA and can be out of date; a broker with no trucks lands in the smallest band by definition.

Operating authority on file

Docket FF009300

Common
None

Contract
Active

Broker
None

Cargo insurance
Yes

Surety bond
Yes
Docket MC067234

Common
Active

Contract
Active

Broker
Active

Cargo insurance
Yes

Surety bond
Yes

Fleet: 1,951 trucks, 2,780 tractors, 4,010 trailers
FMCSA safety rating: Satisfactory (February 16, 2023)
Phone on file: (636) 305-5000
Address on file: 1 Premier Drive, Fenton, MO 63026

Where this came from

Complaint counts and the authorization sentence are read from FMCSA's page on FMCSA's household goods mover search, whose snapshot is dated August 28, 2026. Docket status and insurance filings come from FMCSA's Licensing & Insurance file; fleet counts and the safety rating come from the company census. Both are republished daily by the U.S. Department of Transportation.

Numbers here are the government's, not ours. If you believe a record is wrong, the company itself can challenge complaints inside NCCDB.